Frequently Asked Questions

Here is a list of frequently asked questions which we hope will answer your problems.

Venue chair covers only.

How much notice do you require so I can book?
We only take on one event per date so ASAP to avoid disappointment. A deposit of £50 is
required to secure your date with us.

What if my event is within 30 days?
If the date is available then we will require the full payment plus a damage deposit of £50
to secure your booking. Please contact emergencybooking@justcovered.co.uk ASAP

How can I pay my deposit?
We currently accept payment via bank transfer. We do not accept personal cheques.

How do I know when my date is booked?
As soon as your £50 deposit or full payment has been received we will confirm the date in
our diary. Until then any quotes are provisional and we cannot be responsible if payment
is not received and your date is booked by another party. We will call you to confirm your
booking.

When does the full balance have to be paid?
The full balance should be paid within one month of your event. A £50 damage deposit
will also be required this is refunded after collection.  (Please see terms & conditions)

What happens if my numbers change, and we have paid our deposit?
If your order amounts change before 30 days of your event we will simply amend this on
your final invoice. If your order changes after 30 days you will still be liable to pay the full
amount.

I have just booked but now want to cancel my order, is that possible?
You can cancel your order up to 14 days from us receiving your deposit of £50. Any
cancellations thereafter forfeit the booking deposit.

Do you stock coloured chair covers?
Currently our only available colours are White/Black and Ivory stretch chair covers.

What is included in your price?
Our prices are inclusive of delivery, set up and collection after your event.

Can you liaise with my venue?
Yes, if you would like us to arrange details for our services with your venue we would be
happy to do this free.

What areas do you cover?
We cover within 15 miles of Harlow, Essex however we charge 50p per mile after the 15
mile area. If you are unsure if your venue falls within this area please enquire.
(We can offer a reduced rate dependent on booking)
Justcovered accept no responsibility for damage or injury to persons or property arising
from any items under hire.
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